GUEST COMMENTARY: In Business, Most Things Are Personal!
Far be it from me to disagree with “The Godfather,” however, I would like to offer a different perspective on the famous quote, “It is not personal, it is strictly business!”
GUEST COMMENTARY: The Legacy of Legacy
Without question, the brave entrepreneurs who had the vision, character and courage to start companies that kept America’s cars and trucks on the road were a special breed.
GUEST COMMENTARY: We Have Content; The Question Is, Do We Have Contact?
Without question the Internet and Google have indeed changed the world forever. We live in a world where we have access to as much information as we need or seek on a particular subject, and for the most part this is a good thing. But it comes at a price, according to Dr. John Passante. In today’s Guest Commentary, Passante asks: Has our industry lost the art and interest in having a conversation with the customer? Are we relying too heavily on e-mails, text messages, blogs, etc.?
Guest Commentary: The ‘E’ in Sales is for Enthusiasm
Organizational development consultant and corporate culture expert, Dr. John Passante writes: “In today’s automotive aftermarket, we have a certain amount of concerns and yes, fears. When an aftermarket sales professional feels that they will not make their sales goals, chances are they are indeed right. As human beings we many times look outside ourselves for answers. But you see, the answers lay within each and every one of us.”
Guest Commentary: Raybestos District Sales Manager Chris Hudson Chimes in on the Rotor Resurfacing Issue
In today’s Guest Commentary, Chris Hudson, district sales manager for Raybestos Brake and Chassis, part of the Affinia Under Vehicle Group, responds to a recent column by Brake & Front End Editor Andrew Markel regarding rotor resurfacing and the recent settlement of the California Bureau of Automotive Repair (BAR) case against former Midas franchisee Mike Glad.
Guest Commentary: Scott Luckett, AAIA Vice President of Technology and Standards, Translates the Language of ACES and PIES
Luckett, regarded as the champion of ACES and PIES, has kindly offered to give us a simplified recipe for this rather complicated alphabet soup.
Guest Commentary: I’ve Seen The Future and It’s Not What I Thought it Was
Industry veteran Lee Murray ponders what to expect — and what to demand — of the future aftermarket.
SPECIAL GUEST COMMENTARY: Growing Your Service and Repair Business During this Recession
For the smart, hard-working business person a recession is the best time to grow your business.
GUEST COMMENTARY: A Missed Opportunity
The following guest commentary was written by Fred Meyers, founder and CEO of One Stop Parts Source in California, Denver and Dallas. Meyers, a panelist at the 2008 Global Automotive Aftermarket Symposium in Chicago, feels there was a golden opportunity that he missed while speaking at the event. Today, he shares with AMN what that is.
GUEST COMMENTARY: How to Go Beyond Customer Service and Deliver Customer Value
The following guest commentary comes from Joe Mejaly, vice president and general manager of ArvinMeritor’s Commercial Vehicle Aftermarket (CVA) business. His comments are excerpted from remarks made in October to a national meeting of warehouse distributors and independent service garage operators. ArvinMeritor provides its parts and services to and through authorized parts outlets, including warehouse distributors and OE dealers.