Cooperation–the process of working together to the same end
Competition–the contest between organizations that provide similar products or services or that target the same audience
Coopetition–working with your competitors to satisfy the same customer
Independent shops have always worked with local OE dealerships to service their customers’ cars. When aftermarket parts are not available, only OE parts apply. When independent shops lack the diagnostic capability to solve a problem, sometimes the OE dealer does. IAM shops working on ADAS calibration or embedded software challenges can benefit from OE Dealer service and diagnostic equipment.