WESTLAKE, Texas – Solera Holdings Inc., a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry, has acquired 100 percent of the equity interests of Service Dynamics Inc. Service Dynamics’ appointment scheduling, workflow and customer communication technology extends the reach of Solera’s value-added software for the dealership service department.
By streamlining communication and improving customer interaction, Service Dynamics is designed to enhance the vehicle owner’s service, maintenance and repair (SMR) experience. Combining Service Dynamics’ technology with AutoPoint’s inspection and service recommendation applications provides dealerships with a growing, integrated set of tools for increasing operational effectiveness and driving higher customer satisfaction, according to Solera.
“The acquisition of Service Dynamics is the latest in a series of SMR investments that add efficiency, transparency and convenience to vehicle repair,” said Tony Aquila, Solera’s founder, chairman and CEO. “Adding Service Dynamics to our growing digital garage will enable dealerships to deliver an enhanced service experience that engages the owner in the management of their vehicle assets.”