Guest Commentary – Dick Cross: ‘Sledgehammers’ For Loyalty
The two most powerful ways to endear yourself to someone else are: (1) to help them over a fear, or (2) to make them feel better about themselves. Today, more strongly than ever before, these two realities are your highest voltage power tools for driving a continually vibrant top line.
Guest Commentary: Dr. John Passante Examines The Purpose Of Purpose
Recently, I had lunch with a chairman of a very creative communications organization. This gentleman is a true renaissance man. He quotes the Greek philosophies, the Jesuits, and is a focused and inspiring business leader. We discussed how we all work as hard as we do and why we do it. Of course, this is a very thoughtful and introspective quest.
Guest Commentary: Six Technologies That Aftermarket Companies Should Watch
In some manner, shape or form, your future will be electrified, says Derek Kaufman, partner at Schwartz Advisors.
Guest Commentary: Dick Cross On ‘Infecting’ Your Team
So far in this series, we’ve talked about the first framework for thinking like a CEO, The Back of the Envelope, and about the importance of character – yours – as the underpinning for zeal and ‘followership’ in your organization. But how do you actually create that kind of atmosphere? How do you “infect” your entire organization with the spirit to become, and continue to be, something extraordinary?
Guest Commentary: The Sacrifice of Leadership
Dr. John Passante recounts a recent conversation with legendary Northwood University basketball coach Rollie Massimino.
Guest Commentary: Wearing ‘Red Shoes’ In Service And Leadership
This week, AMN is proud to introduce Lonnie Mayne, the newest contributor to our rotating guest commentary series. As a former aftermarket exec, Lonnie’s name will be familiar to many. Lonnie is the chief experience officer (CXO) for Mindshare Technologies, a Utah-based company with more than a decade of practice helping companies deliver a better customer experience through the real-time application of customer feedback. As CXO, Lonnie influences each and every company interaction with its clients – from front desk greetings and spontaneous office visits, to marketing campaigns and everyday sales calls. In 2012, Lonnie created the Red Shoes Experience Blog as a way of spotlighting individuals who embody the attributes of an exceptional customer experience. He is always on the lookout for people whose actions make an experience stand out from the ordinary. Here, in the first of a multi-part series, Lonnie introduces the basic principles behind the Red Shoes Experience and how they can apply to any and every
GUEST COMMENTARY: Regretting Your Regrets
“Regrets we have accumulated can be transformed into realizations of wisdom and enlightened leadership,” writes Dr. John Passante. “Knowledge is learning from our experience each day; wisdom is listening and learning from others.”
Guest Commentary: ‘Infecting’ Your Team
You can’t deny it! There’s just something extraordinary about walking into an Apple store. Sure, it’s sleek. The stuff on the counters, the decor and the dress code are all cool. And it’s always buzzing. But there’s something else in the air. And that something else is what makes all the difference.
Guest Commentary: The Greatest Question Never Asked?
In the second installment of a new series about “The Job at The Top,” author Dick Cross asks a deceptively simple and somewhat scary question.
Guest Commentary: Hi, I’m Dick Cross
Recently, Scott Shriber and the AMN editorial staff decided to take a risk. And because of it, I’ll be in front of you every other week. With about 350 words. Not news. But with how to make news. Urging you to do a great job at the top of your organization. Because, no matter what you gather from the news, it’s what you do with it that counts.