OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, has been certified by BenchmarkPortal as a Center of Excellence, a recognition in the customer service and support industry. The Center of Excellence certification is awarded to contact centers that meet or surpass rigorous standards for customer service when compared with peer organizations across North America.
OEC earned its certification based on a Balanced Scorecard that demonstrates superior performance in customer experience and quality-related metrics. Certification is typically awarded to customer contact centers that have an optimized balance between efficiency and effectiveness.
“Hard work and professionalism are hallmarks of our customer support department, and this award is both well-deserved and, once again, an honor,” said James Kynkor, manager, customer support. “This recognition validates that OEC provides its clients with access to an incredibly high-performing and effective support team that helps ensure customer success.”
The Center for Excellence Award differs from other industry certifications in that it measures results strictly by the numbers and produces objective, results-oriented data. BenchmarkPortal designates this certification for customer service contact centers that score in the top 10 percent of those surveyed.
“Earning this honor for a 12th consecutive year speaks to the team’s consistency and sustained, high-level customer service,” said John Haluch, vice president, customer success. “It also represents the overall commitment OEC has for cultivating a world-class customer experience that leads to increased customer loyalty.”
“Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world,” noted Bruce Belfiore, CEO of BenchmarkPortal. “This achievement confirms the contact center’s ability to deliver service that is both efficient and effective.”