Matco Tools has announced a partnership with Opus IVS, formerly known as Drew Technologies, to launch the ProAssist remote diagnostic system through the Matco Tools distribution network. ProAssist delivers IVS 360 live vehicle diagnostic support, Remote Assisted Programming (RAP) and a CarDAQ J2534 pass-thru interface, all in the same device.
The new ProAssist leverages the team of remote experts from Opus IVS to bring repair shops unparalleled innovation to quickly and accurately diagnose vehicles from any manufacturer. Through Opus IVS support centers, customers gain live access to over 100 OE-brand specific Master Technicians, thus adding a differentiated service model to the diagnostics industry. In addition to live diagnostic support, the ProAssist also delivers industry-leading J2534 programming thru a remote assisted programming service (RAP) and a built-in CarDAQ pass-thru device. “This is truly an industry game changer! Matco is helping solve the biggest challenge facing shops today, expert vehicle repair support and programing. Now, Matco’s customers will have a factory-trained specialist for every brand at any shop,” said Hilda Shipcka, VP of Marketing & eBusiness at Matco Tools.
Opus IVS remote technical support connects the shop with an OE brand-specific Master Technician to help review diagnostic data, review OEM service procedures, and provide diagnostic assistance directly through the tool. “Our live repair guidance and remote programming experts give customers what they need to perform complex repairs on high-tech vehicles. We are excited to join with Matco Tools to help lead the repair industry into the future of diagnosing, calibrating and programming advanced vehicles,” said Brian Herron, president of OPUS IVS.
Feedback during the pilot program was overwhelmingly positive. “We knew we had something ground-breaking when one of our pilot shops told us we’d have to pry it out of his hands before he would give it back,” said Eric Pagliughi, Product Technical Specialist, Matco Tools.
Matco Tools Distributor Joe Wagner quips, “Shop owners often ask me if I know any good technicians they can hire. Now with ProAssist I tell them-yeah, I know a hundred.”
To learn more about the ProAssist, please visit: https://landing.matcotools.com/proassist