GM to Invest More Than $100M in CCA Facility

GM to Invest More Than $100M in CCA Facility

GM announced plans to invest more than $100M in its Customer Care and Aftersales Processing Center in Burton, Michigan.

General Motors Co. has announced plans to invest more than $100 million in its Customer Care and Aftersales (CCA) Davison Road Processing Center in Burton, Mich. The investment, set to take place over three years, will be used to implement a variety of enhanced technologies to modernize warehouse operations as CCA focuses on increasing workplace safety and modernizing its operations to prepare for industry growth.

“We are proactively investing in our workforce by reimagining the parts fulfillment environment,” said John Roth, GM global vice president, CCA. “These technologies will help to reduce physically demanding work on our employees and minimize ergonomic stressors, while also increasing storage capacity and order fulfillment speed. Our goal is to create the right environment for our team so they may continue ensuring customers receive the right part, at the right place, at the right time and meet this increased demand.”

The Davison Road Processing Center is the main CCA hub for GM Genuine and ACDelco parts distribution, and approximately 756,000 parts are packaged each day by this team. Three different technology systems are scheduled to be implemented to enhance workplace safety by easing physically demanding work, including:

  • Automated storage and retrieval system (ASRS) will store up to 46,000 pallets of processed parts, such as HUMMER EV headlamps, for rapid shipment to other parts distribution centers across the country. This system will reduce the amount of lifting by an employee and the time it takes to manually pull a specific part from shelving.
  • Automated mini-load system has the capacity to store up to 146,000 parts for rapid shipment to other parts distribution centers. The system will bring sorted parts to employees and reduce the amount of walking and repetitive movements done by employees which may lead to ergonomic stressors.
  • The conveyance, sortation and palletization system will implement 3.5 miles of total conveyance which will move parts along to various stationary, employee workstations. This will reduce the amount of walking and lifting done by employees.

The systems are scheduled to begin installation in November and are expected to be fully operational by April 2025.

“It’s great to see General Motors reinvesting in the workers who make this company run,” said Mike Booth, UAW vice president and director of the General Motors Department. “In profitable times like these, it’s only right that those profits come back to our facilities and to our proud UAW members.”

In January, GM invested a total of $20.5 million across three of its CCA facilities in Memphis, Tenn.; Ypsilanti, Mich.; and Burton, Mich. The previous investment was also used to modernize warehouse operations and implement a variety of automation technologies to support employees as industry demands increase.

The current Davison Road Processing Center was opened in 2019, replacing a smaller facility in Burton, Mich., and ships approximately 15,000 parts orders each day. It currently employs approximately 1,460 people, and most team members are represented by UAW Local 651.

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