Gallery Automotive Group to Convert Existing Body Shop to DCR's Lean Operating Model - aftermarketNews

Gallery Automotive Group to Convert Existing Body Shop to DCR’s Lean Operating Model

DCR took over operations of Gallery's existing shop on Jan. 6, becoming responsible for managing day-to-day operations and supplying equipment, tooling, staffing, technician training and certification.

MENTOR, Ohio – DCR Systems has reached an agreement with Gallery Automotive Group in Norwood, Mass., to convert its existing body shop to DCR’s patent-pending, lean-based collision repair process.

DCR took over operations of Gallery’s existing shop on Jan. 6, becoming responsible for managing day-to-day operations and supplying equipment, tooling, staffing, technician training and certification.
    
“Our unique operating model fits well with the parent company’s thought process,” said DCR President and CEO Michael Giarrizzo, Jr. “Gallery’s brand loyalty and customer focus is a natural fit for our operating model, which is driven by customer value.”
      
“Our decision to partner with DCR Systems centered around the customer, which is what DCR’s operating model is all about,” said David Spiegel, vice president of Gallery Automotive Group. “DCR offers a better way to get the job done and will enable us to produce a better quality product with a faster turnaround. Having DCR Systems manage our operation will enable us to enhance our overall customer offerings and, ultimately, increase customer satisfaction and retention.”

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