DETROIT — Detroit Diesel Corp. (DDC) says its new G2 technician training and certification program is providing Detroit Diesel engine owners with faster service and improved quality. Three months after its official launch, the program has been a success across the company’s extensive service network, according to DDC.
The G2, or Guild 2.0, program builds on DDC’s Guild program by training, testing, certifying and rewarding technicians who participate. For technicians, the program focuses on training, certification, continuous improvement and recognition. They receive education through access to training modules that focus on how to diagnose and repair the most common engine issues; recognition of professional knowledge through certifications, as well as previous Guild service; opportunity for specialization or overall engine and parts knowledge; and career development.
“Through G2, we’ve strengthened our technician training, certification and continuous improvement in an effort to help improve customer satisfaction,” said Tom Diefenbaker, director of technical support. “We will constantly evaluate the program to ensure continuous improvement is part of how we manage the program so that our customers receive the best from our G2 technicians and parts associates.”
The program, which was launched in late 2005, now has more than 540 service locations and more than 6,300 members. The numbers continue to grow as more of the service network participates in G2.
For more information about Detroit Diesel, go to: www.detroitdiesel.com .
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