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Service And Repair

CARSTAR North America Consolidates R&D Centers In Hamilton, Ontario

The company also announced new franchise operations at CARSTAR Metcalf in Kansas City.


As CARSTAR North America continues to grow, so does its R&D program. To further those efforts, CARSTAR has consolidated the U.S. and Canadian R&D centers into one North American R&D Center to pilot programs, repair processes and service offerings for the more than 500 locations across the continent.

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The CARSTAR North America facility, located in Kanata, Ontario, near Ottawa, offers state-of-the-art equipment for advanced vehicle repairs. It serves to test prototype equipment and repair processes, often in conjunction with equipment and product manufacturers. The R&D team also pilots CARSTAR standard operating procedures at the facility to ensure consistent, high-quality repair standards throughout the network. In addition, the CARSTAR R&D Center serves as a training facility for CARSTAR franchisees from across North America.

“As we have closer alignment in our U.S. and Canadian operations, policies and procedures, it makes sense to consolidate our R&D process in one location and expand our platform for developing the services, repair standards and solutions we offer our customers and insurance partners,” said Michael Macaluso, president of CARSTAR North America. “We are already seeing strong benefits as we evaluate new products and programs for the remainder of 2017 and beyond.”

As part of that initiative, the former CARSTAR Metcalf R&D facility in Stilwell, Kansas, has become a franchise location, owned and operated by Steve Hahn, who previously served on the CARSTAR corporate field service team. The facility, located at 7235 W. 162nd Street, offers full-service collision repair, paintless dent repair, towing and car rental. CARSTAR Metcalf is an I-CAR Gold facility, which means its technicians have the highest levels of training and certifications.


“We are proud to have Steve Hahn, with his 20 years of expertise in the automotive repair industry and long experience as a member of the CARSTAR Operations team, become a franchisee in the CARSTAR network,” said Macaluso. “He brings a unique blend of industry experience and deep understanding of the CARSTAR model that will drive his success with this location. And the customers of CARSTAR Metcalf can be assured that the facility will continue to offer the highest-quality collision repair services.”


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