GUEST COMMENTARY: The Potential Of Potential
Dr. John Passante considers what Charlie Brown and Dr. Seuss can teach us about living up to our professional, and personal, potential.
Mickey Thompson Performance Tires & Wheels Launches Company Facebook Page
The company says it plans to break news about several new products on its Facebook page, along with coverage of this season’s most exciting drag racing and off-road racing events, updates on the historic Challenger 2.5 Project, preparations for the company’s 50th anniversary celebration and more.
Guest Commentary from John Passante: The Information Age Meets The Human Age
“As the future unfolds, it is not information or even technology that will produce unprecedented change, but the balance and ability of leaders to integrate the Information Age with the Human Age,” Passante writes.
Guest Commentary: What the Automotive Aftermarket Can Learn from the Italian Renaissance
“Automotive Aftermarket Renaissance leaders need to be people who have the capacity to link a wide range of disciplines that include manufacturing, distribution and the blurring lines between traditional and retail distribution, as well as lead and motivate a diverse workforce!” writes John Passante.
Guest Commentary: Is Your Organization Curious?
In our age of sound bites, contemplation, reflection and dreaming of possibilities is becoming a lost art. We are all busy, thus our attention span grows shorter and interest in questioning why things are done suffers. In this guest commentary, Dr. John Passante asks: When is the last time your organization (employees) asked the insightful question, “What if?”
Guest Commentary: Dr. John Passante Asks, ‘Are Your Employees Happy?’ and Why It Matters
Passante believes that an employee’s engagement may appear to be a frill in this tough economy, but it can make a huge difference in a company’s survival.
Guest Commentary – John Passante Asks: Do You Value Your Human Capital?
In our changing world, people are more and more critical in this information and service business environment. In the service economy, employee relationships, know-how, talents and abilities are paramount. The right employees, with the right profile and competencies, provide a huge competitive advantage. The companies with the best people win!
Guest Commentary: John Passante Asks, ‘Are You Providing Customer Service or Lip Service?’
According to a Harvard Management update by Bain & Co., “Eighty percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree.” What is your customer satisfaction index?
Guest Commentary: Dr. John Passante Asks: ‘Can (and Should) a Business Have a Heart and Soul?’
“People give the business its spirit, its freshness and they are the face of the company to the customer, investors, vendors and the public. People have knowledge about your business, opinions and the ability to influence the success of the business. They are the heartbeat of the company. Their loyalty, commitment and recommendations are paramount to long-term growth,” Passante writes.
Guest Commentary: Freedom and Impact – Dr. John Passante Considers the Role the Aftermarket Plays in Basic Freedom
“Americans cherish independence, freedom of mobility, the power to choose and rugged individualism, and the automobile is the vehicle of personal democracy!” Passante writes.
Guest Commentary: Dr. John Passante Reminds Us Why Mentors Matter
The past four or five years have been quite tough for our industry. During challenging times, it is easy to not pay much attention to the “human side” of the enterprise. However, it would benefit all companies to implement a mentoring program.
GUEST COMMENTARY: The Character of Character
Being a leader of character requires great courage! It demands leading with integrity, principle and not watering down your values or those of the organization.