A leader needs to have a heart that cares, not be afraid to show it and empower others to make decisions.
Relationships, facts, clear consistent communication and guidance are critical touchpoints with employees and customers.
Dr. John Passante asks: Are your employees able to bring their “whole self” to work?
Negotiating in an ever-changing aftermarket will place a higher premium on collaboration and professional business courage.
By creating a culture of belonging, everyone can and will be more successful.
In my professional opinion, teamwork is one of the most critical leadership skills to have and enhance.
A recent Gallup poll found that only 33% of U.S. employees had a clear understanding of what was expected of them.
Winning in today’s automotive aftermarket requires a common sense of purpose, at all levels of the organization.
In the history of the automotive aftermarket, there has never been a greater demand for optimism and empathy.
I suspect that often we all take our words for granted until our words cause a problem.
When an employee starts a new job, that is the time to capture their heart and mind.