Epicor, a global provider of industry-specific enterprise software to promote business growth, announced an agreement with global analytics and business intelligence provider MicroStrategy Incorporated to deploy the new Epicor Predictive Maintenance Assistant (PMA) solution via MicroStrategy’s HyperIntelligence technology.
HyperIntelligence embeds instant, zero-click insights within users’ existing business tools, providing convenient, pervasive access to data at virtually any point of decision, Epicor says.
Epicor PMA marries AI technologies with the company’s deep insight into part consumption by vehicle year/make/model/engine and market to help users – including service providers and consumers – predict upcoming maintenance and repair events, the company says. This capability can help service businesses accelerate growth by offering comprehensive, data-driven recommendations to their customers.
“This is a critical step in helping shops and their customers make fact-based decisions about vehicle service,” said Tim Hardin, senior vice president and general manager of Automotive at Epicor. “Building these AI-driven insights is only part of the equation – we are also making sure they are easily available and consumable by shop professionals and other customers.”
Epicor says hyperIntelligence delivers data via “cards” that appear in applications people already use to do their jobs. The user simply hovers over keywords or phrases to surface a card and preview available data. The technology also enables users to act on data insights directly within their existing applications.
Each HyperIntelligence card is built using MicroStrategy’s governed metadata semantic layer, which helps match insights to the vehicle and service(s) in real time as the service writer is preparing an estimate and/or interacting with the vehicle owner.
For more information, visit https://www.epicor.com/EPICResults or call 888.463.4700 (option 5).
