Repairify Inc. (asTech), a portfolio company of Kinderhook Industries LLC, announced that starting in October, asTech’s remote scanning and diagnostic service will provide comprehensive diagnostic scan reports along with official OEM tool reports, a first for the industry, according to the company.
“We listen to our customers,” said Cris Hollingsworth, president of Repairify. “We are committed to providing excellent service to continually enhance our products and services. The delivery of the original OEM scan report will provide our customers with an additional layer of confidence and transparency so they can remain focused on properly repairing today’s complex vehicles.”
asTech is a global leader in the provision of remote diagnostic solutions with a library of more than 1,000 OEM scan tools and growing. Now following an asTech remote OEM scan, customers will have access to a copy of the official OEM tool report. asTech provides further value with a customized scan report that includes additional information and insights such as diagnostic trouble codes, repair recommendations, recall check information and professional input from the company’s team of more than 400 ASE- and I-CAR certified master technicians.
“We identified the opportunity to include this resource during our ongoing one-on-one conversations with our customers,” said Maurice Tuff, chief technology officer of Repairify. “We are pleased our customers continue to trust our dedicated team of professionals and our industry-leading technology throughout their repair. Repairify continuously provides innovative solutions to meet the evolving demands of the industry.”
Diagnostic scan reports are delivered directly to asTech customers following pre- and post-scans, and the OEM tool report will be available as a supplemental resource. The reports also are available in the recently launched asTech Connect customer experience, which includes a mobile application for both iOS and Android. Connect allows customers to see the status of all their devices, chat directly with master technicians in multiple languages and quickly view and search for invoices, reports and more.
asTech customers can expect to see OEM tool reports available with their pre- and post-scan results beginning this October.
