From SEMA eNews
DIAMOND BAR, Calif. — ProPledge, the ground-breaking warranty assurance initiative designed to increase sales of specialty auto products through new-car dealers, has concluded its extensive testing phase and begins rolling out nationwide this month.
The Pilot Program began in 2007 and was test marketed in a dozen key regions around the country. It is administered by the Specialty Equipment Warranty Alliance (SEWA), a subsidiary of the SEMA, and includes SEMA-member accessory manufacturers and professional installers working together to offer customers a standardized, uniform warranty that covers defects in products and installation for a minimum of 36 months/36,000 miles.
The Pilot Program concluded after 18 months and includes approximately 12,000 warranted product installations without a single claim.
“The ProPledge Pilot Program was more successful than we could have ever imagined,” said SEMA President and CEO Chris Kersting. “The results send a powerful message that the industry stands behind its products and services and gives both auto dealers and consumers confidence and peace-of-mind in their decision to personalize and customize their vehicles.”
ProPledge includes protection to dealers and consumers in the event that a product or installation defect results in the denial of a vehicle warranty claim. It includes parts and labor, repair or a replacement at no cost to the customer. Additionally, ProPledge alleviates concerns over liability coverage for vehicle dealers through inclusion in installer and manufacturer liability policies.
A Customer Service Center provides assistance to dealers and their customers in instances when a new-vehicle warranty is denied as the result of a defect in the product or faulty installation.
“With more and more consumers wanting to personalize their vehicles, ProPledge offers auto dealers a valuable marketing tool to sell accessories with complete confidence and significantly boost gross profits,” said Ellen McKoy, executive director of SEWA.
“The potential revenue source,” McKoy adds, “is particularly appealing to auto dealers in today’s down market.”
The national rollout begins this month and takes place in phases over the next 12 months, with two dozen major cities targeted in the initial phase. Cities include Boston, Detroit, Cleveland, Las Vegas, Miami and San Francisco.