The self-scheduling process creates a personalized workflow from automatically recommending the earliest available appointment to expediting rental car reservations, beginning moments after a customer files a claim with their insurance provider. The service sends the self-schedule link to a preferred device, creating a convenient, responsive and customized experience tailored to fit each unique need while meeting customers where they are.
Executing its vision of “building for tomorrow,” Service King seeks to create advanced digital-first experiences for its customers. This state-of-the-art service creates a seamless course of action, says Service King. This feature is currently available for customers who have chosen Service King as their repairer of choice and have filed a claim with their insurance carrier. In the near future, Service King will enhance this service as a digital platform hosted on its website, which will be available to all customers.
“It is our mission to be the most technologically advanced and efficient auto collision repair company in the industry,” said Service King CEO David Cush. “We firmly believe our Self-Schedule Service aligns with the industry’s ever-evolving demands and look forward to the positive impact this digital solution will bring to our customer engagement, scheduling process and the Service King experience.”
Since launching the service in January 2021, Service King has fulfilled nearly 11,000 customer appointments. Based on customer use, the average time to schedule an appointment is under three minutes.
To check out a video on the new process, click here.