Defining Your Process Model
In our last article we identified seven critical attributes of the process enterprise. Starting today, we’ll spend several weeks exploring some of the practical issues involved in bringing these key attributes to your own organization.
DST Asks: Do You Support Vendor Managed Inventory as a Business Practice?
“The Right Goods at the Right Price in the Right Place at the Right Time…”
Goodyear CEO Expresses Confidence in Tiremaker’s Recovery
Addressing hundreds of people at an Akron, Ohio, Roundtable lunch last week, Robert Keegan, chairman, president and CEO of the Goodyear Tire & Rubber Co., told attendees that Goodyear would bounce back from its recent financial hardships.
ASA Adds New Affiliate
The Automotive Service Association (ASA) board of directors has named ASA-Texas as its 15th affiliate. Terry St. Pierre, owner of The Muffler Shoppe in Abilene, Texas, and president of ASA-Texas, said he is excited about the future of ASA-Texas and the direction it’s headed. St. Pierre said he encourages all service professionals to grow their local chapter, which will in turn grow their state groups, which will grow ASA on a national level.
ASA Launches New Government Affairs Web Site
The Automotive Service Association (ASA) has launched a new Web site to help communicate with federal and state representatives about issues impacting the automotive repair industry. According to a press release issued yesterday, the new Web site will help ASA and its members “mobilize support or dissent for issues directly impacting the automotive repair industry on both federal and state levels.”
Executive Interview with Tony Perticari, Vice President of Sales and Marketing, Crown Remanufacturing
Our latest edition of “Executive Interview” features Tony Perticari, a 35-year veteran of the automotive parts industry. Perticari joined Philadelphia-based Crown Remanufacturing in 1986. He currently serves as vice president of sales and marketing for the company and is responsible for all NAFTA and overseas sales and marketing activities. Join us as Tony Perticari tells us what makes Crown tick, and what it takes to stay ahead of the pack. He also shares with us his predictions for the future of the reman industry, and the company.
DST Asks: Where Do Your Profits Come From — Products or Customers?
Last week we asked: Internally does your current computerized business system provide comprehensive data for managing stocking decisions? This question begs another related question: Where do you make your profits, from your products or from your customers?
APA Honors Henry Jacobs; Re-Elects Three Board Members During Annual Shareholders Meeting
The Automotive Parts Associates, Inc. (APA) honored Henry Jacobs for his 50 years of automotive aftermarket service at its annual shareholders meeting in San Diego, Calif. Jacobs is the founder of Automotive Warehouse in Wichita, Kan. Also during its Annual Shareholders Meeting, APA announced the re-election of J. Michael Faley, Robert Jacobs and Silvia Martinez to its board of directors.
Democrats Raise Alert About ‘Manufacturing Czar’ Post
A Nebraska businessman whom President Bush wanted to nominate for the job of ”manufacturing czar” has withdrawn from consideration amid attacks from Democrats. Anthony Raimondo said he would not be a candidate for the position as Democratic organizations began e-mailing reporters that Raimondo had laid off workers in Nebraska and opened a plant in China. Two administration officials confirmed that Raimondo bowed out. One administration source said the withdrawal had nothing to do with the ”baseless” Democratic attacks.
New Import Parts Specialist Certification Tests Available
Aftermarket firms can begin the new year with a competitive edge by encouraging employees and customers to take the newly updated Auto International Association (AIA) Import Parts Specialist and Master Import Parts Specialist certification tests. Better-trained counter personnel and service technicians are vital to ensuring quality repairs and satisfying import nameplate customers. These tests address the pressing need for professionals with knowledge and training to help drive improved sales and provide the best customer service to import nameplate owners.