Global Automotive Outlook for 2011 Appears Positive as Mature Auto Markets Recover, Emerging Markets Continue to Expand: J.D. Power
Strong December close helps global light vehicle sales set record in 2010; builds momentum for 2011, J.D. Power says.
A Focus on Service Improves Profitability and Customer Retention for Dealers and Automakers, Says J.D. Power
Highest performing brands retain more than 80 percent of maintenance and repair business after warranties expire.
J.D. Power and Associates Acquires Automotive Resources Asia
J.D. Power and Associates, a business of The McGraw-Hill Companies, has acquired Automotive Resources Asia (ARA), a market strategy and information firm specializing in Asia’s car markets since 1993. ARA provides market information to automakers and suppliers in the China and the ASEAN region. The company’s surveys are routinely used by global and domestic automobile manufacturers and parts suppliers to collect insights on everything from new-vehicle buyer behavior to future product demand forecasts. The company maintains offices in Beijing, Shanghai and Bangkok.
International Truck and Engine Corp. Recognized by J.D. Power and Associates
International Truck and Engine Corp. recently received the J.D. Power and Associates award for "Highest in Customer Satisfaction Among Vocational Segment Class 8 Trucks", according to the J.D. Power and Associates 2006 Heavy-Duty Truck Customer Satisfaction Study released last week. The company earned the award for “significantly above-average scores for quality and warranty," according to J.D. Power.
Automotive Industry Veteran Joins J.D. Power and Associates
Charlie Vogelheim, former executive editor of the Kelley Blue Book, has joined J.D. Power and Associates as vice president of automotive development.
Immediate Greeting Key To Aftermarket Service Satisfaction
Christian Brothers Automotive Corp., Take 5 and Les Schwab Tire Centers rank highest in JD Power study.
LeapCharger Unveils Home Solutions for EV Charging
This marks the company’s entry into the retail market, where its home charger will be available in supermarkets across Dubai.
FullSpeed Automotive Announces Acquisition of Kwik Kar
Kwik Kar specializes in full-service oil changes, scheduled maintenance, state inspections, and many other automotive repair services.
How quality service shops build customer trust
Customer loyalty, and the revenue tied to it, are directly tied to the overall consumer experience that can be summed up in a single word—trust. Trust is an intangible quality that you can only achieve when customer expectations and shop deliverables merge, overcoming the transactional barrier. According to a 2019 study by JD Power &
From GlobalBusinessProfessor.com: Automotive Quality Requirements Of The Chinese Consumer
This new On Demand Seminar describes some of the differences in market background and consumer preferences in the Chinese market compared to the United States. In addition, general observations are made on the performance quality of the vehicles with respect to consumer preferences in the two markets.
