WARRENVILLE, IL — International Truck and Engine Corp. recently received the J.D. Power and Associates award for "Highest in Customer Satisfaction Among Vocational Segment Class 8 Trucks", according to the J.D. Power and Associates 2006 Heavy-Duty Truck Customer Satisfaction Study released last week. The company earned the award for “significantly above-average scores for quality and warranty," according to J.D. Power.
Customer satisfaction for the vocational award is measured on four factors: performance, quality, warranty and cost of ownership. International received especially high marks for quality and warranty, and scored above average on the other two factors. In the vocational segment, International tallied a total product index rating of 786, while the average score was 763. The vocational award is based on ratings from 1,120 primary maintainers of two-year-old Class 8 heavy-duty trucks. International is one of eight truck manufacturers that were included in the study; six makes had enough sample to be ranked in the vocational segment.
In addition to its top ranking in the vocational segment, International ranked second in service satisfaction. Service is an important attribute to truck owners. According to the study, respondents reported their trucks (all makes) were down an average of 4.1 times in the past year.
The vocational segment includes trucks used in applications such as construction dumps, concrete mixers, waste haulers, oil field operations and municipal snow plows. International offers two lines of trucks for this market – the International 7000 Series and the International PAYSTAR Series.
For more information about the study, go to: http://www.jdpower.com/corporate/news/releases/pressrelease.asp?ID=2006136
For more information about International, go to: http://www.internationaldelivers.com .
