The Pulse: New Car Dealerships — Premium Line Parts Versus Second Line Parts
Each week, The Pulse provides insight into the buying, sourcing and brand-loyalty habits of counter personnel and professional technicians. This week, using data from Industrial Marketing Research’s (IMR) recent Installer Survey, we begin a series of reports that look at the topic of premium line parts versus second line parts. This week we present the results from New Car Dealerships.
The Pulse: Competing for Parts and Service Market Share — Dealerships vs. the Aftermarket
Each week, The Pulse provides insight into the buying, sourcing and brand-loyalty habits of counter professionals and professional technicians. This week, using data from Industrial Marketing Research’s (IMR) recent Installer Survey, we look at price differences between new car dealership parts departments and aftermarket sources.
New Website Offers Parts Ordering Directly From Toyota Dealerships
Toyota Motor Sales, U.S.A. has announced the launch of its newly enhanced Toyota Wholesale Parts website, ToyotaPartsAndService.com, which now allows repair shops to order "Toyota Fast Moving Parts" online, directly from their designated Toyota dealer. Toyota launched the Wholesale Parts site in 2005.
NPD Group’s Car Care Trac Shows Dealerships as Leading Service Outlet Channel in U.S.
With more than 237 million vehicles on the road, there are big bucks at stake in the U.S. automotive service and repair industry. Understanding where consumers take their vehicles for service, and why, is crucial to acquiring a share of the professional service market. According to consumer and retail information company The NPD Group, consumers choose to take their vehicles to their auto dealer for 22 percent of service occasions, making the dealership the leading service outlet channel in the U.S. An analysis of what is driving traffic to the dealer channel reveals some interesting opportunities for other outlets, as well, says NPD.
OE Dealerships Are Improving Vehicle Service, According to New J.D. Power Study
According to a new study released today by J.D. Power and Associates, automotive dealerships are getting a lot better when it comes to repairs and maintenance, an area where OEMs are actively trying to increase market share. Dealerships are doing better at getting the work done right the first time and having the vehicle ready when promised, the J.D. Power and Associates 2006 Service Usage and Retention Study (SURS) finds.
GM Dealerships to Feature Heated Washer Fluid System on Select 2006 Cadillac and Buick Models
Cadillac and Buick dealerships nationwide are showcasing the first arrivals of vehicles that feature HotShot, the hot washer fluid and windshield de-icing system. Manufactured by Microheat, Inc., HotShot will be featured on the Model Year 2006 Cadillac DTS and Buick Lucerne.
John Bean BFH 1000 Approved for Use in GM Dealerships
Snap-On Equipment’s John Bean BFH 1000 Total Ride Performance System was recently approved for inclusion in the GM Dealer Equipment program. The new agreement is the result of cooperative efforts between General Motors Service Operations and Snap-on Equipment to provide high quality wheel balancing solutions to General Motors Dealerships.
Live from AAPEX: Independent Service Dealers Discuss the Increasing Competition from OE Dealerships
On Sunday in Las Vegas, Automotive Aftermarket Industry Association Chairman Dave Caracci led a panel of successful service dealers through a candid discussion on the current state of the independent service dealer business and the increasing competition from OE dealerships. The discussion took place during the afternoon sessions of the University of the Aftermarket’s University Forum. A day full of educational seminars, University Forum is held annually prior to the kickoff of AAPEX.
University Forum to Present Panel on OE Dealerships and Their Triple Edge Threat And Opportunity To The Aftermarket
It goes without saying that our industry continues to change before our very eyes. Distribution channels and methods continue to change. What worked as recently as a year ago might not be working now. The University of the Aftermarket’s annual University Forum can help you stay competitive, and keep pace with our ever-changing market. The event takes place on Sunday, Oct. 31 prior to the kickoff of AAPEX 2004. This year at University Forum the Automotive Aftermarket Industry Association’s current Chairman Dave Caracci will moderate the Executive Roundtable and Service Dealer Panel on “The OE Dealership & Their Triple Edge Threat And Opportunity To The Aftermarket.”
Dealership Parts & Service Takes Aim at the Aftermarket
Would you sell parts to your competitor? In all probability, you already do. While your driver delivers aftermarket parts through the OE dealership service department’s front door, OE parts are going out that same dealership’s backdoor to your best installer customers.