MAHLE Service Solutions has announced a new agreement with Christian Brothers Automotive to provide the company with an enhanced enterprise technician collaboration platform. The platform is a customized version of the new MAHLE Forum, which offers a web and mobile application for experience- and knowledge-based collaboration with built-in workflows, service information management, data analytics and diagnostic tool integration.
The customizable collaboration platform, MAHLE Forum, will be used by Christian Brothers Automotive, one of the nation’s leading automotive service and repair franchise systems, at all 160 of its locations. The new collaboration environment, called CBA Connect, will allow Christian Brothers Automotive technicians to interact with and support other technicians within the organization when they need help diagnosing or repairing vehicles.
“We have had extensive experience and success using collaboration tools with our technicians,” said Bob Augustine, technical training manager, Christian Brothers Automotive. “We chose the MAHLE Forum as our next generation tool due to the automotive focus of the platform. Our customized MAHLE Forum will enable us to support our technicians more efficiently, help build their continuous knowledge base and provide a powerful search engine to quickly find the information from past repair and service information.”
The Christian Brothers Automotive MAHLE Forum also will provide a multimedia document management and document authoring environment for technicians and Christian Brothers Automotive trainers. Access to the platform can be achieved through the web or using mobile applications.
The customized application for Christian Brothers will provide repair support for domestic, Asian and European vehicles with convenient VIN decoding/lookup capabilities and social media (e.g., YouTube, What’s app) integration. Technicians in the Christian Brothers network, comprised of more than 160 locations, can upload images, videos, audio, documents and more to illustrate the issue they are posting about. MAHLE Forum also will integrate and support all Christian Brothers legacy data.
For more information about MAHLE Aftermarket Service Solutions, visit servicesolutions.mahle.com.