Industry Experts To Offer Sessions On Service Excellence, Strategies For Effective Leadership At ASA’s Annual Business Meeting

Industry Experts To Offer Sessions On Service Excellence, Strategies For Effective Leadership At ASA’s Annual Business Meeting

The classes are approved by the Automotive Management Institute, and students can earn six credits per class.

The Automotive Service Association (ASA) has announced its lineup of instructors for the Friday, May 4, training sessions at its 2018 annual business meeting.

Scheduled for May 2-4, at the Walt Disney World Swan & Dolphin Resort Hotel in Orlando, the business meeting will feature half-day sessions taking place simultaneously from 1-4 p.m. that day. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.

Instructors announced for the Friday sessions include:

Bob Greenwood: Elevating Service Excellence with Productivity Mathematics. Attendees will learn why “site-efficiency measurement” – measuring the entire shop as a team, rather than as individuals – can help direct management to failing processes and lead to solutions for how to make them successful.

Bill Haas: Takeaway Strategies for Implementing Effective Leadership. An in-depth course that teaches shop owners how to improve opportunities for team members to excel by creating a culture of empowerment that provides a positive influence and aligns individual and team objectives and values.

The advanced registration fee for members, by April 2, is $99. Since this is a members-only event, non-members are welcome to attend but must first join ASA. To join, visit or call 817-514-2900, ext. 2. The registration fee includes: Thursday continental breakfast, open board of directors meeting, ASA Luncheon, all AMi-approved training, welcome cocktail reception, Celebration of Excellence and AMi graduation and the Epcot Center Dessert Reception and IllumiNations Fireworks display.

Registered attendees also can purchase a guest pass for $50. Housing and transportation arrangements are the responsibility of those who attend.

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