Christian Brothers Automotive, one of the nation’s largest automotive repair franchise groups, announced that it will exclusively use Direct-Hit from Identifix Inc. Identifix is a large, reliable online database of continually updated and experience-based service, maintenance and repair information. Identifix Direct-Hit combines the power of a database of experience-based confirmed fixes with OEM repair and service information. The platform covers repair procedures for 98 percent of the vehicles in operation today to provide one of the most comprehensive and quickest-fix repair information service in the automotive care industry, according to the company.
Direct-Hit is currently used in more than 58,000 auto shops and by approximately 300,000 automotive service professionals. Christian Brothers Automotive will offer, promote, train and support the technology in all 182 locations across the country. Direct-Hit software will allow every vehicle that visits a Christian Brothers Automotive to be diagnosed and repaired faster, making the shop more efficient and providing better customer service through accurate repairs, says the company.
“We are delighted for Christian Brothers Automotive to expand our Direct-Hit product to their franchises as we share a similar mission of creating an uncommon customer service experience driven by a desire to do the repair properly and accurately the first time,” said Cristopher Hollingsworth, general manager of Global SMR & Enterprise Solutions at Solera.
Through Direct-Hit, technicians and shop owners across the franchise group network will enjoy the world’s largest confirmed-fix database of more than 1.5 million confirmed fixes along with comprehensive OEM information covering more than 98 percent of vehicles, full color wiring diagrams and more.