Hertz Named National Car Rental Partner for CARSTAR Collision Centers - aftermarketNews

Hertz Named National Car Rental Partner for CARSTAR Collision Centers

Affordable Hertz rental cars offered to CARSTAR store customers during vehicle repairs.

OVERLAND PARK, Kan. – CARSTAR, one of the nation’s largest group of collision centers, and Hertz Corp. have partnered to provide CARSTAR centers with the ability to offer its customers affordable Hertz rental cars. This will allow CARSTAR centers to give consumers going through the post-accident vehicle repair process an even better customer experience.
Beginning March 1, participating CARSTAR stores around the U.S. will offer Hertz rental cars at their locations for CARSTAR customers. CARSTAR selected Hertz as the exclusive preferred rental car provider because of the enhanced service model Hertz offers CARSTAR franchisees.
"Our goal is to deliver the best possible customer experience we can, and that means providing the service, customer care and resources needed to get folks back on the road quickly and easily," said Dick Cross, CEO of CARSTAR. "By offering premium car rental services through Hertz with on-site vehicles and an efficient rental process, we can continue to build upon our 97 percent average for customer satisfaction."
Hertz will provide rental cars on site at all participating CARSTAR facilities, allowing CARSTAR customers to drop off their car for repairs and have their rental car waiting for them, speeding their return to their normal, daily life. Serving the insurance replacement industry for almost 10 years, Hertz currently has approximately 1,650 off airport locations that reach customers in the top 50 metropolitan areas and is a recognized supplier to more than 185 of the largest 209 insurance companies.
Commenting on the partnership, Mark Frissora, Hertz chairman and chief executive officer, said, "We’re excited to have the opportunity to work with CARSTAR. Hertz has been aggressively expanding into the off airport and insurance replacement industries and by partnering with CARSTAR we’re able to expand our reach into the replacement industry."
The new partnership provides CARSTAR franchisees an opportunity to improve their business and strengthen their customer satisfaction, according to Cross.
"We also are focused on how we can help our franchisees build their business through new programs and service improvements," added Cross. "The new partnership with Hertz is an excellent example of how CARSTAR is working for our franchisees. We look forward to a great relationship with Hertz, and a profitable partnership for our franchisees."

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