Global Shop Solutions, a developer of enterprise resource planning (ERP) software simplifying manufacturing for 40 years, has named Nick Knight as the firm’s new senior director of customer services.
A Global Shop Solutions employee for more than a decade, Knight previously served as a member of the Service Team, consulting project manager and most recently as director of consulting. In these positions, he helped drive record growth in successful ERP implementations and consulting services revenue while leading the company’s global expansion into China, Asia-Pacific, Mexico, Australia and Canada. As senior director of customer services, Knight will oversee the consulting group, custom group, account representatives and four international offices totaling nearly 70 employees.
“Our success as an ERP software firm is based on listening to our customers and responding to their needs,” said Dusty Alexander, CEO of Global Shop Solutions. “Nick’s combination of experience, technical knowledge and ability to communicate with our customers to resolve their manufacturing problems makes him uniquely qualified to lead our Customer Services group. Putting these four groups under his direction will enable greater teamwork and take our existing customers to a new level of success.”
Knight began his career in the manufacturing industry working at a machine shop in Houston at the age of 16. While there, he gained extensive experience using Global Shop Solutions ERP software. After joining Global Shop Solutions, the company says he displayed a knack for helping customers use the software to improve their production process, and went on to build a consulting and project management group that continues to simplify manufacturing for Global Shop Solutions users every day.
“Nick honestly cares about helping our customers improve their businesses, and he instills that quality in all who work with him,” said Alexander. “We are proud of his leadership, his dedication to making our ERP software better and the advancements he brings to our customers.”
