The Car Care Professionals Network (CCPN), an Auto Care Association advisory committee of repair shop owners and managers, has released a recommended set of sales contact and communication best practices. The practices are recommended for distributor and manufacturer sales personnel and manufacturers’ representatives, and detail what works best for repair shops when setting up appointments and maintaining communication.
The concept for the best practices document was developed from a forum of association member warehouse distributors, manufacturers, manufacturers’ representatives and CCPN. CCPN members note that while they rely on their supplier sales personnel for information and support, these recommended practices could enhance the efficiency of their communications and meetings.
The best practices were submitted and discussed by CCPN members, then reviewed and approved by the combined forum.
The CCPN committee members are:
- Chuck Hartogh, C & M Auto Service, Glenview, Illinois, chairman
- Dwayne Myers, Dynamic Automotive, Frederick, Maryland, vice chairman
- Brian Bowersock, West Escondido Automotive & Transmission, Escondido, California
- Scott Brown, Cardinal Plaza Shell, Springfield, Virginia
- Rudy Epp, Rudy’s Auto Service Ltd., Winnipeg, Canada
- Andy Massoll, Curt’s Service, Oak Park, Michigan
- Brian Ponder, Ponder Auto Repair, Johnson City, Tennessee
- Ron Smith, Smith’s Service Center of Madison Inc., Madison, Wisconsin
- Ron Tinner, Sparks Tire & Auto, St. Charles, Missouri
- Rick Urso, Meineke Car Care Center, Oak Lawn, Illinois
- Wes Ward, Wes Ward Auto Repair, St. Johnsbury, Vermont
Click here to access a copy of the best practices.
