Monro Inc., a provider of automotive undercar repair and tire services, has announced the launch of its modernized corporate and retail websites. This marks a major milestone in the rollout of the company’s new customer-centric engagement initiatives and development of an omni-channel presence, as part of the company’s “Monro.Forward” strategy, which was launched earlier this year.
The new corporate website provides detailed information regarding Monro’s vision, values, leadership and financial performance. The new retail website provides a more dynamic experience for the company’s customers, including a responsive design for mobile users, a streamlined tire search and improved content and functionality. It also showcases the solutions Monro provides to its customers, including its “Good, Better, Best” product and service packages.
Deborah Brundage, senior vice president of marketing and merchandising, said, “We are very pleased to launch these websites, a critical step in our efforts to improve the overall customer experience and build a robust omni-channel presence. Our new websites better position us to address our customers’ needs and communicate with valued stakeholders.”
Earlier this year, the company launched its Monro.Forward strategy, which focuses on driving operational excellence and delivering a consistent, best-in-class customer experience. Now that the new corporate and retail websites have been released, next the company plans to launch of its e-commerce capabilities in the first quarter of fiscal 2020, as pat of its Monro.Foward strategy.
The new websites are currently live and located at corporate.monro.com.
