The AAMCO franchise is celebrating its first anniversary of AAMCO University. The specialized training facility, which opened in Newnan, Georgia, during the first quarter of 2015, is part of AAMCO’s long-term strategy to drive operational excellence and growth system-wide. Over the past year, AAMCO University graduated 11 new dealer classes, and has had more than 800 trainees enroll and complete more than 10,500 courses via the University’s online learning management system.
Under the direction of qualified instructors, AAMCO University offers a wide range of programs at its School of Franchise Ownership, School of Management, School of Technical Excellence and School of Franchise Support. AAMCO says the curriculum goes beyond the classroom by incorporating hands-on demonstrations, webinars and on-demand video, as well as in-field programs that are specifically designed to meet the needs of AAMCO’s franchisees, customer service managers and technicians.
“We’re thrilled to be celebrating AAMCO University’s one-year anniversary,” said Rob Rajkowski, chief operating officer of AAMCO Transmission Inc. “We have received a lot of positive feedback from our franchisees and their employees about the benefits of receiving ongoing training. Not only are our franchisees learning to become more efficient entrepreneurs, their technicians and managers are enhancing their skills and improving customer service for top-down business improvement. Through AAMCO University, we’ve established a world-class training program, which sets us apart in the automotive aftermarket repair industry.”
In 2016, AAMCO University will introduce training courses focused on the brand’s new approach to the customer experience in their centers. Franchisees and their service managers will participate in training classes that provide key insights on simplifying processes for both the customer and the center staff, as well as, new service recommendations to offer consumers more options when it comes to transmission service. Also in 2016, AAMCO says it will be launching a comprehensive training program around its new brake service packages. This brake training will be a chain-wide initiative and includes both technical and customer experience training modules.
“The brand is continuing to raise the bar on excellence in our industry through AAMCO University’s comprehensive training programs,” said Andrew Garrett, dean of AAMCO University. “The future is very bright, and I look forward to watching another round of trainees graduate and transition into our service centers across the country.”