RICHFIELD, Ohio OEConnection’s Customer Care Center has been awarded the "Certified Center of Excellence" designation for the third consecutive year, from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University.
In addition to being recognized for three consecutive years, OEConnection has consistently placed in the top 10 percent of its industry among all call centers evaluated.
OEConnection’s call center was measured on a variety of metrics, including average speed of answer, percentage of calls satisfactorily handled on the first call, average length of call, training hours for the staff and customer satisfaction. In addition, all of OEConnection’s Customer Care Representatives were interviewed regarding their work environment and the call center’s culture and philosophy.
"Receiving this recognition for the third straight year is a great honor and a tribute to the dedication and professionalism of our customer care team," said Charles Rotuno, OEConnection’s president and CEO. "It serves as further validation that we are operating at a high level of performance while providing our customers with the best service possible."
OEConnection is a leading Online Parts & Service Exchange (OPSX) in the automotive industry, serving more than 15,000 auto and truck dealerships, collision repair shops, fleets, tire distributors and manufacturers. OEConnection products are used more than 5 million times each month to buy, sell and manage original equipment parts, facilitating an estimated $12 billion in annual replacement parts trade.