autotext.me has announced new Digital Vehicle Inspection (DVI) add-on feature, which the company says seamlessly integrates and expands upon its core product and provides customers with status updates throughout the vehicle repair process. This new feature enables shops to go paperless and further automate their communication by providing customers with mobile-friendly DVI reports, which can include pictures with descriptions.
autotext.me’s DVI promotes trust with customers because they’re given a better understanding as to why their vehicle is in need of repairs, which additionally facilitates sales, as explained by Colin Watson, service manager of Golden Rule Auto Care located in Rowlett, Texas.
“I increase revenue by texting the inspection report to my customer about 15 minutes prior to contacting them to discuss the price of our services. This helps to ‘soften the blow’ of the repair. Using autotext.me’s DVI is also much faster and easier than the time spent trying to decipher my technicians’ handwriting.”
Created and developed by a shop owner, autotext.me was designed to prevent bottleneck situations and solve workflow delays by bridging communication gaps within the shop and with customers. With autotext.me gaining traction in the auto repair industry, the company says it continues to develop and further expand its product offering, making it a comprehensive, time-saving solution.