According IMR’s latest Installer Survey, WDs take the lead when repair shops are asked where they make their first call, at 55.5 percent. Retailers are the second most popular "first call," at 29.3 percent.
As the chart here illustrates, regardless of where that first call might be placed, independent shops report buying nearly three quarters of parts from that trusted resource.
*Editor’s Note: IMR’s list of WDs includes: NAPA, CARQUEST, UniSelect, Pronto, Parts Plus, WORLDPAC, Auto Value/Bumper to Bumper and Federated.
For more information on IMR and its research capabilities, visit www.AutomotiveResearch.com or call Bill Thompson at 800-654-1079.