Each week, The Pulse provides insight into the buying, sourcing and brand-loyalty habits of counter personnel and professional technicians. This week, using data from Industrial Marketing Research’s (IMR) Installer Survey, we look the top three most important services technicians say their parts suppliers provide.
According to IMR’s survey, good service ranked as the top service parts suppliers can provide to technicians, with 41 percent of the votes. Service was followed by quality parts (31 percent) and delivering the right parts (29 percent).
For more information on IMR and its research capabilities, visit IMR at http://www.industrialmr.com or call 800-654-1079.