Goodyear Selects ACS to Provide Human Resources BPO Services
Goodyear Tire & Rubber has signed a 10-year agreement with ACS for human resources (HR) services. Under terms of the contract, ACS, a premier provider of business process and information technology solutions, will provide a wide range of HR business process services for Goodyear’s Akron, Ohio-based North American operations. Approximately 100 HR positions in Akron have transferred to ACS as part of the agreement.
Industry Standards for Aftermarket Data to Be Held March 15-16
The Industry Standards for Aftermarket Data seminar will be held at the Hilton Austin Airport, Austin, Texas on March 15-16, 2004. It will be hosted by Activant Solutions (formerly CCITriad).
Universal Technical Institute Discusses Long-Term Strategic Plan in Investor Meetings
Universal Technical Institute’s (UTI) Chairman Robert Hartman, President and CEO Kimberly McWaters and CFO Jennifer Haslip are conducting meetings with investors this week to highlight the company’s growth plan and business outlook.
NASTF Updates OE Service Information Matrix
The National Automotive Service Task Force (NASTF) has updated its OE Service Information Matrix. NASTF established the OE Service Information Matrix in 2001 with the assistance of the International Automotive Technicians’ Network (iATN). The matrix provides OE company contacts for obtaining service information, training materials and tools. The update incorporates revisions since the October 2003 update. The matrix is updated quarterly, with the next update scheduled for April 2004.
NAPA/ASE Name Parts Specialist of the Year
Mike Mrozinski, a manager at Capital and Auto National Truck Service in Albany, N.Y., was recently named the 2004 NAPA/ASE Parts Specialist of the Year. Now in its fifth year, the NAPA/ASE Parts Specialist of the Year is awarded to a parts professional within the NAPA organization who demonstrates superior parts knowledge and business practices, a commitment to customer service and training, involvement in the community and outstanding service to the automotive parts, repair and maintenance industry. Judges include representatives from ASE, trade press, universities and aftermarket industry associations. Mrozinski was unanimously selected by the judges.
NAPA Windshield Receives Two Manufacturer of the Year Awards
NAPA Windshield Products has received the 2003 NAPA Manufacturer of the Year Award from the NAPA Underhood Sales Group as well as the NAPA Retail Sales Group, honoring it as the top supplier for these sales groups. The two awards were presented to the Windshield Products group at the NAPA Sales Meeting in Atlanta on January 15.
“AMN Perspectives by Thomas Group: Experience at Work”
Welcome to the first installment of “AMN Perspectives by Thomas Group: Experience at Work.” What does “Experience at Work” mean? It means proven methods and techniques applied by seasoned executives resulting in measurable financial improvement. “Work” means that Thomas Group consultants are working implementers. We get into the client’s business and go to work side by side with the management and employees until objectives are accomplished, rather than preparing a plan and leaving it to the company to make it happen. Through “AMN Perspectives: Experience at Work,” Thomas Group consultants will comment on issues and news within the automotive aftermarket to provide constructive suggestions that work based on our experience in the automotive industry and more than 20 other industries and government agencies.
ATMC Spring Conference to Focus on “Clean Diesel”
The Automotive Training Managers Council (ATMC) will hold its 2004 Spring Conference and Business Meeting on April 18-20 at the Holiday Inn Fairlane-Dearborn in Detroit, Mich. The conference will focus on heavy-duty/diesel emissions and new technologies. Numerous automotive presentations on clean diesels, new emissions-related systems and their impact on the service technician will be on the agenda.
Learn How to Work Leaner, Faster, Better at GAAS 2004
Early registrants for the ninth annual Global Automotive Aftermarket Symposium (GAAS) program will learn how the aftermarket will work leaner, faster and better at a substantial savings. GAAS 2004 is set for Tuesday and Wednesday, May 18-19, at the Hyatt Regency, Chicago, Ill. Dr. Jeffrey Rosensweig, economist and professor at Emory University, heads the lineup of speakers at GAAS 2004. NASCAR Driver Bill Lester is the featured lunch speaker on Tuesday, May 18. GAAS 2004 will also include two pre-conference events: the 2004 Manufacturers’ Reps Conference on Sunday and Monday, May 16-17, and the University of the Aftermarket Pre-Symposium Seminar on Monday, May 17, “How to Accelerate Your Sales Growth through Increased Customer Loyalty.”
ASA Announces Dates, Location, Theme for CARS 2004
The 2004 Congress of Automotive Repair and Service (CARS) will be held Nov. 4-6. CARS 2004, sponsored by the Automotive Service Association’s (ASA) Mechanical Division, is an official event of Automotive Aftermarket Industry Week (AAIW), held annually in Las Vegas. This year’s event will take place at a new venue — The Flamingo Las Vegas — more conveniently located near the Sands Expo Center, the home of the Automotive Aftermarket Products Expo (AAPEX).