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Goodyear Selects ACS to Provide Human Resources BPO Services

Goodyear Tire & Rubber has signed a 10-year agreement with ACS for human resources (HR) services. Under terms of the contract, ACS, a premier provider of business process and information technology solutions, will provide a wide range of HR business process services for Goodyear’s Akron, Ohio-based North American operations. Approximately 100 HR positions in Akron have transferred to ACS as part of the agreement.

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DALLAS, TX, and AKRON, OH — Goodyear Tire & Rubber has signed a 10-year agreement with ACS for human resources (HR) services.

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Under terms of the contract, ACS, a premier provider of business process and information technology solutions, will provide a wide range of HR business process services for Goodyear’s Akron, Ohio-based North American operations. Approximately 100 HR positions in Akron have transferred to ACS as part of the agreement. ACS’ technological and operational expertise are expected to provide Goodyear — and its 40,000 North American associates – improved human resources services and support, as well as more efficient processes and cost savings. ACS will institute a major technology upgrade for Goodyear’s HR information system, allowing for greater efficiencies and lower costs.

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“We are extremely impressed by the breadth and scope of the HR services we will be receiving as part of this agreement with ACS,” said Kathleen Geier, Goodyear senior vice president of human resources. “ACS brings best-in-class-service to its clients, and Goodyear will receive ongoing process solutions from that excellence.”

Geier said the company anticipates savings of approximately $45 million resulting from the Goodyear’s 10-year partnership with ACS as Goodyear HR transforms to a world-class shared services organization. ACS process leaders, Geier said, will be a vital part of a shared service organization that will provide payroll, medical benefits administration, call center, training, recruiting and staffing systems for all Goodyear associates in North America, as well as global relocation services.

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“ACS has distinguished itself as a leader and pioneer in the business process and human resources fields,” said Geier. “We look forward to a very successful working relationship.”

For more information about Goodyear, go to: www.goodyear.com.

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