Guest Commentary: Wearing ‘Red Shoes’ In Service And Leadership
This week, AMN is proud to introduce Lonnie Mayne, the newest contributor to our rotating guest commentary series. As a former aftermarket exec, Lonnie’s name will be familiar to many. Lonnie is the chief experience officer (CXO) for Mindshare Technologies, a Utah-based company with more than a decade of practice helping companies deliver a better customer experience through the real-time application of customer feedback. As CXO, Lonnie influences each and every company interaction with its clients – from front desk greetings and spontaneous office visits, to marketing campaigns and everyday sales calls. In 2012, Lonnie created the Red Shoes Experience Blog as a way of spotlighting individuals who embody the attributes of an exceptional customer experience. He is always on the lookout for people whose actions make an experience stand out from the ordinary. Here, in the first of a multi-part series, Lonnie introduces the basic principles behind the Red Shoes Experience and how they can apply to any and every
ACDelco Introduces Headlamp Restoration Kit
The system includes two 3-inch backing pads; 240- 320- and 600-grit sandpapers; wool bonnet with Velcro; foam compounding pad; headlamp polish restoration kit and two 12V Li-ion batteries and one fast-charger.
Mitchell 1 Names Kevin Krutell 2012 Automotive Technology Outstanding Student
Each year, Mitchell 1 recognizes one U.S. or Canadian high school senior for outstanding achievement in automotive technology and auto shop repair scholastics. Krutell received a $2,500 scholarship, a check for $500 and round trip airfare and accommodations for himself and his mother to attend the NACAT conference.
Automotive Distribution Network Names Tom Frey Vice President of Information and Technology
As vice president of IT, Frey will focus on the bigger picture of overseeing a team that’s both enthusiastic and productive as the Network develops innovative IT solutions that enable the group’s members to maximize their return on inventory investment.
Bosch Introduces Advanced Portfolio of Fluid Exchange Equipment
The series includes Bosch Automatic Transmission Fluid, Engine Coolant, Brake Fluid, Power Steering Fluid and Differential Fluid exchangers.
Highlights from GAAS 2010, Day One
Counterman Editor Mark Phillips has been reporting back from the 15th annual Global Automotive Aftermarket Symposium, which kicked off yesterday and wraps up today in Chicago. Here, Phillips provides some key highlights from a number of yesterday’s presentations.
MEMA Members Tell Legislators: “Now is the Time”
The theme “Now is the Time,” has never seemed more appropriate as members of the Motor & Equipment Manufacturers Association (MEMA) gathered on Capitol Hill this week to talk to legislators about the critical issues currently challenging the motor vehicle supplier industry. Rather than simply bringing a laundry list of complaints to legislators this week, motor vehicle suppliers that attended MEMA’s annual Legislative Summit focused on ways that the industry can be part of the solution rather than part of the problem.
Grote Industries’ Robotic LED Production Wins EIA’s IDEA of the Year Award
Grote Industries Product Development Engineer, Edward Sitarski, has been presented with the Employee Involvement Association’s Individual IDEA of the Year Award for 2007. For more than 65 years, the Employee Involvement Association has provided quality educational programs to a broad range of industries who understand that their employees have the ideas to help make their companies more productive and profitable. EIA’s Annual Awards Program, the highlight of its annual international conference, focuses on outstanding ideas of the year and leadership of employee involvement and suggestion systems programs. Approximately 250,000 ideas are submitted each year from companies globally. Sitarski’s idea to automate manual terminal connector LED production bested 90 finalists for the win.
PART II — The Collapse of American Remanufacturers Inc: An In-depth Look at ARI’s Fall into Bankruptcy
There were certainly many internal factors that lead to the collapse of ARI. Indeed, troubled mergers and internal accounting problems are not new in business. But for the industry at large, ARI’s story poses broader questions about foreign competition and the market’s ability to adapt to today’s rapidly changing global dynamics.
DST Asks: What Information Would You Like to Capture About Your Customer Base?
“Can I have your telephone number?” That’s not just a question asked by a hopeful suitor after a chance meeting and lingering cocktails with another stranger in the night anymore. It’s now heard every time a pack of batteries is sold at any RadioShack in the country. And who said romance is dead?