“DST Asks”: What Do You Look For In a Computerized Business Management System?
Technology is breaking down the barriers that once hindered our ability to process and share information efficiently. As our industry taps into the power of new technologies, those businesses that adopt and embrace them sooner rather than later will realize new efficiencies and bottom-line improvements while simultaneously setting the revised standards of successful business operation. Those standards will be the benchmarks of competitive advantage that will steer the future of the industry.
“DST Asks”: What Ordering Methods Do You Offer to Customers?
Forecasting the future isn’t a task restricted to tabloid psychics or your TV weatherman. Whether we like it or not, running a successful business today that will remain successful in the future requires forecasting skills.
“DST Asks”: Adding Service/Installation as an Additional Profit Center in a Parts Enterprise
How many readers know that Starbucks, the ubiquitous coffee retailer, actually began operating as a coffee roaster in Seattle, selling bags of whole bean coffee in Pike Street Market? It took a visionary leader, Howard Schultz, coupled with an ambitious operating plan and enterprise management technology to morph the business into the worldwide coffeehouse chain and merchandising success story we see today. And this all happened in an incredibly short period of time…with growth from 17 outlets in 1987 to 7,225 outlets today. All of this was based on the simple premise, “We already have customers who buy our coffee beans — what if we brewed the coffee for them, too?” We see a similar opportunity in parts distribution.
“DST Asks”: The Use of Computerized Business Management Systems and their Potential for Generating ROI
Tremendous technological advances have made the use of computerized business management systems the paradigm of the aftermarket. All tiers of the supply and service chains have benefited from technology — manufacturers, warehouse distributors, jobbers, national and regional parts and service chains, multi-store independent parts and service enterprises and single-store independent parts and service facilities. Gone are the days when a capital investment in technology was merely another overhead expense. Savvy managers now know that computerized systems can become their own profit centers, generating an impressive ROI.
The Results Are In: Seventy Percent Say AAPEX is Worth the Cost
The results are in from the first edition of “AMN Asks” — the new weekly aftermarketNews.com poll. Last week, we asked whether you thought the annual AAPEX Show in Las Vegas offers “complete value” for the amount of time and resources you spend to attend. The annual Automotive Aftermarket Products Expo, which takes place in Las Vegas every fall, is the largest gathering of aftermarket products and people under one roof. It’s a chance to network, check out new products and attend informative seminars. It’s fast-paced and frenetic and can be a world of fun, however, on the flipside, it’s also an exhausting week of glad-handing and schmoozing in a very pricey town. Is it offering the best bang for your buck?
aftermarketNews.com Unveils New Features in 2004
aftermarketNews.com (AMN) kicks off 2004 with a number of new editorial features that will provide readers with more comprehensive industry news coverage and useful advice for improving aftermarket businesses. AMN will launch two new features in January, including “DST Asks,” a new technology-themed online reader survey sponsored by information technology services provider DST Inc. Also new this month is “AMN Perspectives by Thomas Group: Experience at Work” which will offer applied techniques for successful implementation of business objectives. Thomas Group is a professional services firm, specializing in improving strategic business processes. Twice a month on AMN experienced Thomas Group consultants will provide practical advice for improving your bottom line.
Thomas Group Names New CEO
Professional services firm Thomas Group has named James “Jim” Taylor CEO and president of the company, effective Jan. 13. Taylor succeeds John Hamann as CEO. For the last three years, Taylor has served as Thomas Group’s executive vice president and CFO. He has been credited for successfully returning Thomas Group to profitability following the 2001 consulting industry downturn and global recession. Taylor will remain CFO on an interim basis while assuming his new responsibilities.