ArvinMeritor Commercial Vehicle Aftermarket Upgrades its Customer Care Center
FLORENCE, KY – ArvinMeritor’s Commercial Vehicle Aftermarket (CVA) business has announced the establishment of an improved-service Customer Care Center at both its U.S. and Canadian parts distribution centers. The company launched its 5-Star Partner service last January, and the service includes a parts distribution system with high-fill rates and on-time delivery. The Customer Care Center
2007 Readers Choice Awards Announced
For 11 straight years, Underhood Service, ImportCar and Brake & Front End magazines have recognized the advertisers who are the foremost communicators in the industry with their annual Readers’ Choice Award. Given to only 10 companies from each magazine, the winners are determined by surveys conducted by Babcox Research that ask readers which ads they recall seeing and reading.
From Counterman.com: Mitch’s World — So Fast, It’s Scary
It was Friday afternoon, the last day of the week, the last Friday of the month, at that point in the afternoon where the walls start to close in on you and time begins to compress. Too many cars and not enough bays, techs or parts to finish them all. The phones are ringing off the wall, the air conditioner is laboring because it’s too darn hot and fire trucks are screaming up and down the street because the Southern California brush fire hazard has just ratcheted up another notch.
From Counterman.com: Just Ask!
As the saying goes, “There are no stupid questions.” It’s time parts pros start asking questions when faced with warranty situations. No matter how ridiculous the inquiry may seem, it could save a lot of hassle.
CVSN Joins in the Leadership of Heavy Duty Aftermarket Week
The Commercial Vehicle Solutions Network (CVSN) has announced that the association’s annual spring meetings will now be held in conjunction with Heavy Duty Aftermarket Week (HDAW). The next HDAW will be held Jan. 21-24, 2008, at The Mirage, in Las Vegas. “By including CVSN in the leadership of HDAW, we feel this will be the most significant annual meeting in our industry for years to come,” said Joe Mejaly of ArvinMeritor and HDAW 2008 vice chairman.
China Becomes Second Largest Exporter of Auto Parts to U.S.
China overtook Germany in the first quarter to become the second largest exporter of automotive spare parts to the United States, Shanghai Securities News reported Friday. China exported $1.936 billion worth of auto parts to the U.S. in the first quarter this year, just topping Germany which notched up $1.934 billion U.S. dollars, according to statistics from the U.S. Commerce Department cited by the newspaper. Japan is way out in front with a substantially higher $3.57 billion.
Automotive Communicators Honored for Outstanding PR Achievements
RESEARCH TRIANGLE PARK, NC – The winners of the sixth annual Excellence in Automotive Public Relations Award were honored this week at the Spring Conference of the Automotive Public Relations Council (APRC) held in Dearborn, MI. The awards are the only of their kind that are dedicated to recognizing excellence in automotive public relations. The
Plan Good for Some Suppliers, Not So Good for Others
Automotive suppliers, already bearing customer production cuts, spent Wednesday calculating what DaimlerChrysler AG’s plan to make fewer vehicles and reduce vehicle platforms would mean to their operations. But Chrysler’s restructuring plan reveals that not all suppliers will be affected the same. In some instances, Chrysler will consolidate operations that may hurt suppliers. Elsewhere, it will invest billions that may benefit suppliers.
Mohammad Samii Named APRA’s Coordinator of Electrical Training
The Automotive Parts Remanufacturers Association (APRA) has announced the appointment of Mohammad Samii as its coordinator of electrical training. Samii is an active rebuilder, instructor and a longtime Global Connection columnist who is renowned in the automotive aftermarket industry for his professionalism and technical knowledge. He has been an instrumental part of APRA’s Electrical Clinics for many years, conducting numerous seminars across the country and Canada for electrical rebuilders and technicians. He has also been involved with electrical training projects at his local community college, conducted various electrical training seminars for many APRA member companies, and has been involved with training venues outside the rebuilding industry such as AV-Tech Expo, Vision Hi-Tech Training and Expo.
TechShop Top 5 Tools Award Presented to 16 Companies
TechShop – Equipment, Tools & Supplies magazine recently awarded 16 companies with the magazine’s second-annual Top 5 Tools Award. The 2006 Top 5 Tools Award Winners include: ALLDATA, Fluke, iATN, Ingersoll-Rand, Mac Tools, Makita, Matco Tools, Mitchell 1, OTC, Power Probe, Raytek, Rotary Lift, RTI Technologies, Snap-on Diagnostics, Snap-on Tools and Vetronix. The awards for 2006 were announced in the October issue of TechShop. Each award winner was presented with a unique Top 5 Tools plaque.