Executive Interview with Tom Muccio, Former President of Global Customer Teams for Procter & Gamble
At Procter & Gamble (P&G), Tom Muccio drove the creation of the multifunctional customer team concept and was the leader of its global relationship with Walmart for 15 years. His experiences were the impetus behind the P&G case study featured in AASA’s ‘Aftermarket Outlook 2020’ study and the Harvard Business Review. He will be a keynote speaker at the upcoming AASA VisCon 2012 (VisCon) on Thursday, March 29. His interactive discussion, “Turning Insights Into Action: How P&G and Wal-Mart Partnered for Success,” will address his experiences and applications for customer relationship strategies with major retailers for automotive aftermarket suppliers. In today’s Executive Interview, Muccio gives us a brief look at the successes and challenges he experienced in that role.
ALLDATA Manage Update Delivers Superior Customer Experience
Expanded parts ordering, easier installation and spell check lead the list of improvements, according to ALLDATA.
National Research Council Releases Automotive Electronics Safety Report
New technologies may require more NHTSA oversight, ASA reports.
Johnson Electric Launches Battery Cooling Fan Module for Hybrid and Electric Vehicles
The cooling fan module (CFM EV) is designed to have extremely long life to continuously manage the battery temperature during the operating and recharge cycles of plug-in hybrids and electric vehicles, according to the company.
Magneti Marelli Introduces Open-Source Platform for the ‘Connected Car’
Magneti Marelli says it has presented the first infotainment system that complies with automotive requirements. The system was developed according to the GENIVI compliance specifications shared by major players in the automotive field.
SYLVANIA Launches Headlight App for iPhone and iPad
The free app is designed to be an easy reference tool for replacement automotive lighting.
Warehouse Services Inc. Upgrading to Epicor Eagle Business Management System
Leading Uni-Select member and ACDelco distributor is targeting aggressive growth and increased operational efficiency.
Executive Interview: University of the Aftermarket, AAIA Leaders Provide Details on New Executive Education Series
The University of the Aftermarket recently announced a new series of in-depth courses designed to help industry executives master a variety of important business management skills. The new Executive Education Series will begin Aug. 28 and run through Sept. 1, 2011, with a session titled “Better Aftermarket Decision Making Through Economic and Financial Analysis.” The inaugural course is sponsored by the Automotive Aftermarket Industry Association (AAIA). University of the Aftermarket Director Brian Cruickshank, MAAP, and AAIA President and CEO Kathleen Schmatz, MAAP, shared with aftermarketNews more details on this first Executive Education Series session.
Account Manager
R. L. Polk & Co. has open an experienced sales position that is responsible for understanding the holistic view of the customer (contract, variable and new business), generating new business and managing and/or expanding buyer relationships in connection with direct sales to end-users.
NOW HIRING: Account Manager
This experienced sales position is responsible for understanding the holistic view of the customer (contract, variable and new business), generating new business and managing and/or expanding buyer relationships in connection with direct sales to end-users. Develops Polk presence and brand within assigned customer(s) and market and ensures customer satisfaction throughout the sales process.