“Easy-to-use controls, attention to detail and flexible functionality,” – all things that drive Magna’s seating business, these features are now being recognized by new car and truck owners in the J.D. Power 2018 Seat Quality and Satisfaction Study. Magna Seating received an award in the midsize/large SUV category for having the highest ranking with the seats it supplies for the Ford Edge.
This is the second year in a row the Edge seats have ranked highest in the category. Consumers reported an average of only 3.6 problems per 100 cars sold in 2018, an improvement from last year’s top ranking at 5.8 problems per 100 vehicles sold.
Magna manufactures the complete Ford Edge seat system at its Mississauga Seating Systems plant in Ontario. Approximately 400 employees work at the plant, which also provides seats for the Ford Flex, Lincoln MKX and Lincoln MKT.
The Mississauga team credits the award to a rigorous, cross-functional approach to developing and making seats. Key areas of focus include working closely with the customer on seat engineering early in the project; using the latest design software tools; and maintaining an extreme passion for craftsmanship across all levels of the plant.
“I want to congratulate the leadership team and employees at Mississauga Seating Systems,” said Mike Bisson, president of Magna Seating. “Your hard work and attention to detail has paid off with an award for superlative quality and customer satisfaction, both hallmarks of Magna and what we strive to provide every day.”
The J.D. Power 2018 Seat Quality and Satisfaction Study provides automotive manufacturers and suppliers with quality and satisfaction information related to seating systems. New vehicle owners were asked to rate the quality of their vehicle’s seats with respect to whether they have experienced defects/malfunctions or design problems during the first 90 days of ownership.
The study is based on responses from more than 75,000 purchasers and lessees of new 2018 model-year cars and light trucks registered in November-December 2017 and January-February 2018.