Following the FTC compliance warning to Hyundai Motor America earlier this week, the OEM has issued the statement below:
Hyundai Motor America was made aware of concerns regarding warranty coverage language on Hyundaiusa.com on April 10, 2018, by the U.S. Federal Trade Commission (FTC). Hyundai Motor America has already revised the language on Hyundaiusa.com to address the FTC’s concerns. The language on the website was part of a consumer awareness campaign to inform Hyundai vehicle owners of their rights after a collision to ensure that their vehicle is restored to its pre-collision condition. This language did not appear in Hyundai’s written warranty terms or anywhere else on Hyundaiusa.com. Hyundai apologizes for any confusion this may have caused.
The link to the website is: hyundaiusa.com/MyHyundai/consumerawareness
The wording below appeared in a frequently asked questions (FAQ) section related to this consumer awareness campaign from 2016.
“The use of Hyundai Genuine Parts is required to keep your Hyundai manufacturer’s warranties and any extended warranties intact.”
Below is the revised language on the website:
“Choosing Hyundai Genuine Parts offers you better fit, finish, design, quality, safety, structural integrity, and resale value than alternative collision parts. Also, while the use of Hyundai Genuine Parts is not required to keep your Hyundai manufacturer warranties, should damage result from the use or installation of non-Hyundai Genuine Parts, Hyundai or its authorized dealers would have the right to deny warranty coverage for that part and charge you for any repairs. Finally, all new cars leased through Hyundai require that Genuine Parts be used for collision repairs.”
