Agency orders require companies to fix warranties, come clean with customers, and compete fairly with independent repairers.
On Tuesday, July 16, Aaron Lowe, senior vice president, regulatory and government affairs for the Auto Care Association, testified before the Federal Trade Commission (FTC) during a public workshop on policies and research related to manufacturers limiting third-party repairs.
The OEM has revised the wording on its website, related to a consumer awareness campaign from 2016.
The agency has publicly warned the OEM that it is acting illegally under the Magnuson Moss Warranty Act to require the use of a manufacturer part or service in order to maintain a warranty.
The program included panel discussions on connected vehicles, cybersecurity and individual privacy. During the discussions, the panelists weighed the benefits of self-driving technologies against the potential risks.