GPS Insight, a leading technology provider of GPS tracking and E-Log solutions for commercial and government fleets, took home three awards for customer service on Feb. 24 at the 11th annual Stevie Awards for Sales & Customer Service. GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year and Bronze for Front-Line Customer Service Team of the Year.
The Stevie Awards for Sales & Customer Service are among the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs, including the prestigious American Business Awards and International Business Awards.
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10 percent over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges.
Jake Stover, operations manager at GPS Insight, said, “I am very thankful and proud of the impeccable customer service that each of our employees provide on our technical support and account management teams. Their hard work and dedication won GPS Insight these awards.”
The GPS Insight customer service department, which consists of technical support and account management, continued to make significant improvements in response times and customer satisfaction, while developing new processes and bolstering the department’s staff to ensure that both existing and new customers alike share the same customer experience – a devotion to professionalism, commitment and proficiency.
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”