Customer Service Archives - aftermarketNews
Monro Updates Customer Approach

A new customer-focused approach includes free battery installation.

Even With Other Communication Methods, A Phone Remains Vital

Sure, you have multiple methods to connect with customers, but don’t overlook the power of your phone.

Building a Better Customer Experience

Adding retail-inspired delivery and pickup options like curbside or contactless pickup, new delivery options and more frequent and consistent communication with customers could be a game changer for aftermarket businesses.

Immediate Greeting Key To Aftermarket Service Satisfaction

Christian Brothers Automotive Corp., Take 5 and Les Schwab Tire Centers rank highest in JD Power study.

Openbay Rolls Out Online Chat Platform

Advanced chat platform aligns automotive aftermarket businesses with shopping behavior of the new digital-first consumer.

MAHLE Aftermarket Presents New CustomerCare Portal

Full transparency and access to all relevant information is available around the clock.

Commentary: When Is The Last Time You Thought Like A Customer?

According to Bain and Company at Harvard Business School, “Eighty percent of companies believe they deliver a superior customer experience, but only eight percent of their customers agree.”

Christian Brothers Automotive Offers Real-Time Text-Message Repair Updates

Through a text-messaging tool for the repair industry that sends automated updates on a car’s repair status – including photos, repair recommendations and estimated completion time – Christian Brothers’ partnership with offers a unique digital vehicle inspection.

GPS Insight Wins 3 Awards For Customer Service

GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year and Bronze for Front-Line Customer Service Team of the Year.