CDTi Enhances DuraFit Multi-Channel Customer Service Model By Opening 4 Distribution Centers

CDTi Enhances DuraFit Multi-Channel Customer Service Model By Opening 4 Distribution Centers

The multiple national distribution points allow for faster order fulfillment of CDTi's DuraFit diesel particulate filters. The four new warehouses are located in New York; Louisville, Kentucky; Colorado Springs, Colorado; and Portland, Oregon.

CDTi - LogoClean Diesel Technologies Inc. (CDTi), a leader in advanced emission control technology, is opening four new distribution centers in the U.S., further strengthening its service model and enabling the company to more efficiently meet the technical support and service needs of its end-customers. The multiple national distribution points allow for faster order fulfillment of CDTi’s DuraFit diesel particulate filters (DPFs), the company says.

Eric Bippus, CDTi’s executive vice president of sales and marketing, said, “As we expand our DuraFit distribution network, we are enhancing our supply chain to gain efficiencies and drive sales growth. The four new U.S. distribution centers complement our existing distribution facility in Thornhill, Ontario, and provide our U.S. distributors with faster order fulfilment, lower freight costs and more efficient inventory management. Our service model ensures that distributors and dealers of DuraFit DPFs can promise fleet customers best-in-class service anywhere in North America.”

Showky Kalbawy, president of Mondial Automotive, said, “The four new CDTi distribution centers enable us to better serve our DuraFit customers as well as improve our internal processes and order fill lead times. CDTi’s new and improved distribution strategy is a key factor in our ability to meet our customers’ needs quickly while reducing costs. We look forward to working with CDTi under its enhanced customer service and support model to provide our customers with the exceptional quality and durability offered by DuraFit.”

The four new warehouses are located in New York; Louisville, Kentucky; Colorado Springs, Colorado; and Portland, Oregon.

Designed and manufactured in North America, DuraFit DPFs are exact-fit OEM replacements that meet or exceed OEM emissions requirements, according to CDTi. DuraFit DPFs are backed by a two-year, unlimited mileage warranty and are fully-supported by a growing distributor network and field application specialists.

The company says DuraFit DPFs address the fast-growing heavy-duty aftermarket need to replace original equipment DPF units. According to market analysis firm Power System Research, North American OEMs have produced an average of 250,000 heavy-duty on-road diesel vehicles equipped with DPFs each year since 2007 to comply with Environmental Protection Agency requirements. The typical five-year OEM warranty on DPFs has expired for many of these vehicles, which are now owned by second or third owners. In many medium- and heavy-duty diesel vehicles, the DPF is expected to be replaced two or three times during the vehicle’s lifetime. According to a 2012 industry report, the market for medium- and heavy-duty vehicle after-treatment maintenance and repair is projected to grow to $3 billion by 2017.

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