Guest Commentary: In Pursuit Of Potential
The essence of potential lies in the fact that we all have the capacity to become or to develop into something in the future. Potential is utilizing your abilities to become the person you were meant to be.
The Herman Trend Alert: A Flexible Global Workforce
In the United States, last year the Government Accountability Office reported that 40.4 percent of the workforce was made up of contingent workers. Contingent workers in the U.S. used to be exclusively low-wage, low-skilled workers; that is no longer the case.
Guest Commentary: The Power Of Brands
Let’s talk about what a brand is. Is it a logo? Not really. Is it a name? No.
Purchasers And Lessees Of New Vehicles And Purchasers Of Certain Replacement Parts Now To Benefit From $604M In Settlements
The lawsuits allege that defendants fixed the price of certain vehicle components, causing millions of consumers and businesses from around the country to pay more for certain new or leased vehicles and replacement parts.
Publisher’s Perspective: It’s A Big Challenge, But We Have Help
In all of my travels around the distribution market, as well as in the collision and mechanical repair spaces, there seems to be no bigger challenge than the lack of skilled workers.
Guest Commentary: Your Employees Are Your Brand
A company’s brand is certainly a significant part of its fiber and personality. It is part of the glue that holds the mortar (reputation) and brick (culture) that powers the organization; the brand helps to drive greatness.
The Herman Trend Alert: Employer Self-Insurance Is Surging
While the ACA has resulted in a higher percentage of U.S. citizens being covered and provides a safety net for those with pre-existing conditions who previously found health insurance unavailable, its evolution has become a payday for insurance companies and a nightmare for U.S. consumers.
Guest Commentary: Does Loyalty Still Count?
Loyalty is a matter of trust, at all levels of the customer/employee relationship. It transcends the transactional side of the relationship and has a commitment to the long-term.
Guest Commentary: Our Principal-Agent Problem
Normally, the person making the buying decision is the person paying for that purchase; but, as we all know, this is not the case for everything we buy.
Man And Machine – Who Is In Control?
“My fear is that we live in a culture of sound bytes that do not enrich our interpersonal skills or emotional intelligence. Digital shortcuts are replacing having a meaningful conversation. Can looking at a screen replace looking into someone’s eyes?” writes Dr. John Passante in his latest guest commentary.
Keep Doing What You’re Doing
“Auto parts pros are the most attentive, helpful, engaging, knowledgeable people about the products they sell,” writes Counterman Editor Mark Phillips.
The Most Beautiful Word You’re Ever Going To Hear In Sales: ‘No’
The best way to get someone to say “yes” to you is to get them to first say “no.” Sounds completely bizarre and counterintuitive, doesn’t it? But it works.