Autologue Creates Software Solution to Manage Customer Returns

Autologue Creates Software Solution to Manage Customer Returns

The new eReturns module enables the shop to log a part into the app, select a return reason and view the progress of the return process.

Autologue Computer Systems announced it launched eReturns as an enhancement to its customer service portal, eOffice. The eOffice application allows shop customers to view account balances, invoice detail and statements online and make credit card payments.

Distributors have embraced eOffice as a way to allow their shop customers to view and manage their balances to reduce the time and effort in keeping accounts current, Autologue said. eReturns will appear as a tab in eOffice as part of the application.

The new eReturns module enables the shop to log a part into the app, select a return reason and view the progress of the return process. The application confirms that the part number has been purchased from the distributor and both parties have visibility of the return request. It is also available for the delivery staff or sales rep to log in the returns on behalf of the shop.

The app can be accessed by both the shop and the distributor to monitor the progress and make updates. They can access the app from their desktop computer, tablet or cell phone.

eReturns is available as part of eOffice for distributors that use one of the Autologue business systems or any of several other automotive industry business systems, according to the company.

You May Also Like

Federated Announces New Affiliate Member

A collaboration with the Association of Independent Oil Distributors will focus on mutual benefits for the respective members.

Federated Announces New Affiliate Member

Federated Auto Parts Distributors announced it is entering into a collaboration with the Association of Independent Oil Distributors (AIOD) – one it said will focus on mutual benefits for the respective members.

“Federated is constantly looking at ways to improve value for all constituents and this agreement provides that,” said Sue Godschalk, president of Federated. “This collaboration provides added volume and opportunities for our suppliers, new partners for our members, and added supply points and products for shop customers. We have enjoyed working closely with several AIOD members in the past and this agreement will expand and create further opportunities for both Federated and AIOD.”

APA to Host Annual General Meeting

The event will be held on March 26-28, at the Grand Hyatt San Antonio River Walk in San Antonio.

PGI Wins Quality Award from NAPA Auto Parts

Premium Guard, Inc. was recognized for its leadership and excellence in quality.

PGI Wins Quality Award from NAPA Auto Parts
Vast-Auto Awards Top Stores, Suppliers at Annual Convention

During the event, the Vast-Auto team recognized its distribution customers and unveiled its new brand image and programs.

VAST-AUTO-DISTRIbution-awards
Auto Parts 4 Less Group Inc. Announces Growth Strategy

The company said it aims to provide a seamless and reliable platform for high-quality automotive parts and accessories at competitive prices.

Auto Parts 4 Less Group Inc. Announces Growth Strategy

Other Posts

Jim Franco and Evolving Technology

Franco looks back on his earlier days in the aftermarket and how things have changed over the past 60 years.

Connections and evolving technology
Jim Franco and a ‘Caring Corporate Culture’

Franco believes creating a caring corporate culture is the most important element for retention and company success.

Jim Franco and 'caring corporate culture'
Eliminating Confusion with eReturns

Franco delves into eReturns, the solution he and his team have created to eliminate inconvenience in auto parts returns.

Jim Franco-Autologue-ereturns
APH Expands with Iowa Location

Kurt Croell’s Auto Parts store in New Hampton, Iowa, joined APH and now operates under the name Auto Value of New Hampton.

Auto-Parts-Headquarters-IOwa-