NEWARK, Calif. — WORLDPAC is celebrating the 10 year anniversary of speedDIAL, the company’s online catalog and fulfillment ordering software program. 
The program was first introduced in 1998, and was developed exclusively for independent automotive service centers. In 1998, it was called DIAL (Direct Information Access Link) and could only be installed using a CD-ROM that was also required for upgrades.
The next generation was introduced as speedDIAL, which included automated updates and more robust features such as: SMS integration, digital images, invoice inquiry/printing, VIN decoder, self service returns, message e-mail center, customer forums, integrated marketing programs and much more.
Most enhancements were done with direct input from speedDIAL users. Today, WORLDPAC conducts more than 75 percent of its North American business through speedDIAL, with a goal to increase business by listening to its customers and constantly striving to improve customer efficiency.
One WORLDPAC speedDIAL customer recently commented, “We save a lot of time. It places information at our fingertips and I keep it open all day. It gives me the ability to answer my customer’s questions about parts, prices, availability and delivery in just a few seconds.”
To celebrate this milestone, WORLDPAC is giving away a 10-year anniversary commemorative PING jacket every business day in April.
Visit www.worldpac.com/speeddial to learn more.
