Shop-Ware, an automotive repair shop management software, announced its first direct telephone integration with partner Amazing 7 LLC. Telecommunications integration across hardware and backend software represent Shop-Ware’s latest expansion of shop management solutions, the company said.
The integration allows repair shop staff members to gain valuable context to incoming phone calls and respond to customers personally and intelligently. Simultaneously, on-screen notifications give staff members pertinent information to incoming calls, including: current repair status, returning customer inquiries and lifetime value, as well as unidentified numbers for new customers or solicitations. Staff can quickly link calls to relevant repair orders or customer lookups based on phone number match criteria, Shop-Ware said.
“Shop-Ware’s vision is to reduce administrative work and inspire consumer confidence; this launch addresses both,” said Carolyn Coquillette, CEO of Shop-Ware. “Amazing 7 takes our shops to the next level, to empower their staff every time the phone rings: to convert a stressful interruption to a delightful opportunity and ultimately differentiate their business.”
The company said cases for multiple customer matches or unidentified numbers are also handled. Quick links allow staff to answer the phone informed on the caller context to personalize their response accordingly. The A7 integration is now available to all Shop-Ware customers. To take advantage of it, subscribers must also be enrolled with A7.
