Guest Commentary: Your Employees Are Your Brand
A company’s brand is certainly a significant part of its fiber and personality. It is part of the glue that holds the mortar (reputation) and brick (culture) that powers the organization; the brand helps to drive greatness.
Guest Commentary: Your Employees Are Your Brand
On a recent flight from New England to San Francisco, I got caught up on my emails, wrote two reports and finished a book I was reading about Ted Williams. Then took a look at my watch and realized there was three hours left on the flight. (The joys of air travel.) I leafed through
Guest Commentary: John Passante Asks, ‘Are You Providing Customer Service or Lip Service?’
According to a Harvard Management update by Bain & Co., “Eighty percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree.” What is your customer satisfaction index?
IT TAKES TWO: Collaboration Among Trading Partners Can Be a Great Thing, Except When it’s a One-Sided Exercise
Of all the buzzwords bantered about the aftermarket, “collaboration” is among the ones I hear the most. Much of the rhetoric surrounding the concept of collaboration sounds nice on paper and in industry presentations, and in practice it’s had some success. Of course, success in all things collaborative requires two things: a pair of willing parties. In the world of business collaboration, it really does take two to tango, and like most dances, sometimes you have a willing partner, and sometimes you don’t.
Las Vegas Showman Art Vargas Will Entertain at ASA’s Celebration of Excellence
Popular Las Vegas showman Art Vargas will provide the entertainment for the Automotive Service Association’s second annual Celebration of Excellence event – a special evening function dedicated to honoring the achievements of ASA members and industry leaders. The event will be held Friday, Nov. 4, at The Mirage in Las Vegas.