DST Asks: Does Your Business System Include Enhancements to Help Manage and Collect Outstanding Receivables?
Regardless of the size of your business, accounts receivable collections and credit management are a never ending task. Having proper credit and collections procedures in place that are solely dependent upon the utilization of your personnel’s time can be a costly endeavor. Technology can dramatically reduce those costs.
Executive Interview with Kathleen Schmatz, President and CEO of AAIA
Our latest edition of “Executive Interview” features Kathleen Schmatz, President and CEO of the Automotive Aftermarket Industry Association (AAIA). Schmatz became president and CEO of AAIA on Jan. 1, 2004. She had served as executive vice president of the association since January 2002. In addition to filling us in on her first few months at her new post, Schmatz shared with aftermarketNews.com updates on AAIA’s merger with AWDA, Right to Repair legislation and the Be Car Care Award Campaign.
DST Asks: Do You Sell from Inventory Locations that are Not Your Own or Are You Making Plans To?
The old maxim “You can’t sell from an empty shelf” has become outdated. Why? Because technology can ensure that shelves are never bare, at least from the customer’s standpoint, with the advent of the Virtual Inventory Network (VIN) — a term coined by DST to encompass B2B, B2C, and Peer-to-Peer e-commerce. A VIN, also sometimes referred to as a Virtual Sales Network, can provide leverage and cohesiveness of shared inventory across multiple trading partners both up and down and across the supply chain.
Defining Your Process Model
In our last article we identified seven critical attributes of the process enterprise. Starting today, we’ll spend several weeks exploring some of the practical issues involved in bringing these key attributes to your own organization.
DST Asks: Where Do Your Profits Come From — Products or Customers?
Last week we asked: Internally does your current computerized business system provide comprehensive data for managing stocking decisions? This question begs another related question: Where do you make your profits, from your products or from your customers?
DST Asks: Can Your Business Measure Return on Customer Investment?
Although most businesses have the means for measuring their Return On Investment, DST has coined the term Return on Customer Investment as a more accurate method of determining profitability of the customer base. Many firms believe that their largest customers, or the ones they have been supplying for the longest time, are the most profitable ones, but access to pertinent data can contradict those assumptions.
DST Asks: Do You Get Everything You Need from Your Current Computer System?
The database engine is the foundation of a computerized business system, used to abstract very specific sorts of information about your business and organize it in a way that will prove useful. The database should ultimately be viewed as a representation or model of the business.
“DST Asks” Parts Distributors: Which Features of a Computerized Business Management System are Most Useful to Your Business?
Our youngest readers may not be able to remember that there was a time before remote control technology when changing the channel on your television actually required getting up off the couch and making the long walk over to it. “Channel surfing” only existed when you could get one of your kids to sit next to the TV and turn the dial for you. Life was brutal then.
“DST Asks”: What Ordering Methods Do You Offer to Customers?
Forecasting the future isn’t a task restricted to tabloid psychics or your TV weatherman. Whether we like it or not, running a successful business today that will remain successful in the future requires forecasting skills.